Non-Event Fundraiser

You can donate online here.  Or send your donations to: Welcome, 1751 Sacramento St, San Francisco, CA 94109.

Welcome's Grievance Policy

Appproved by the Welcome Board of Directors in July of 2009

Grounds for Grievance:

·         Denial of Services: A client is denied a service typically offered to guests of WELCOME

·         Unfair or Unequal Treatment: Having a complaint or concern about a service received is when a guest believes they have been treated unfairly or has received poor treatment by a service provider or by the consortium.

·         Breach of Confidentiality: If a staff or volunteer discloses personal information about a client without written consent. 

·         Allegations of misconduct: If a staff or volunteer violates WELCOME’s Professional Ethics Policy.  [See Professional Ethics Policy]

Guests Rights during the Grievance Process

·         Guests’ confidentiality and/or anonymity are protected during the filing of a grievance and, to the extent possible, during the investigative process.

·         Retaliatory or restrictive actions toward clients filing grievances are prohibited. Staff and volunteers found to be involved in such actions are subject to disciplinary action, up to and including termination.

·          Documentation of the grievance and steps taken, will be kept on file for two years.

The Grievance Process Proceeds in the following way:

1.       When possible, guests talk directly to the staff or volunteer(s) with whom there is a grievance.

2.       The Grievance form is submitted to the Executive Director who will provide a receipt of the grievance.  The Executive Director, or their designee, will follow up with the staff, volunteer(s) and guests involved in the grievance.  The Executive Director will respond to the guest who filled out the grievance within thirty (30) days.

3.    The guest may submit their grievance to the personnel committee chair when: (a) the grievance involves the Executive Director; (b) the guests believes their grievance has not been resolved by the Executive Director.  The Personnel Committee will respond to the guest who filled out the grievance within thirty (30) days.

GRIEVANCE PROCEDURE

1. Guest completes the grievance form. The grievance must include the date, approximate time and description of incident and names of individuals involved and be submitted within thirty (30) days of the of the act or decision in question.
2. Acknowledgment of receipt of grievance is provided to each grievance within 7 (7) working days and includes: (a) date grievance received and (b) overview of investigation process.

WELCOME GRIEVANCE FORM

Guest Name:  ____________________________________________________________

Guest Mailing Address (if applicable): ____________________________________________________________

Guest Phone Number (if applicable): ____________________________________________________________
Date(s) Incident Occurred: ____________________________________________________________

Name of Staff or Volunteer: ____________________________________________________________

Brief Summary of Incident/Complaint: Please tell us what occurred, when it happened and who it involved. If the grievance involves a denial of services, include the service requested, (you may summarize on a separate piece of paper and attach, also feel free to attach and include any document that may support your complaint).

What outcome(s) are you looking for to address your grievance?

1. Have you reviewed WELCOME’s grievance policy and procedures?          Yes         No

2. Have you discussed this issue with the staff or volunteer(s) involved?     Yes          No

3. Was there a satisfactory resolution proposed?        Yes          No

In accordance with the grievance procedure adopted by WELCOME, I am submitting this grievance.   I hereby authorize a representative of WELCOME to contact the staff and/or volunteer(s) listed above and discuss my complaint.

Signature:______________________________________          Date __________

Mail original to: WELCOME, c/o Rev. Megan Rohrer, Executive Director, 3201 Ulloa St, San Francisco CA 94116. Mark both sides of the envelope confidential.

Professional Ethics for Welcome Volunteers and Staff

Passed by the Board of Directors in July of 2009

Professional Ethics for Staff and Volunteers

Maintenance of high standards of ethical conduct is a responsibility shared by all members of WELCOME staff and volunteers. WELCOME staff and volunteers agree to adhere to a standard of conduct consistent with the code of ethics established by the WELCOME. Staff and volunteers are required to sign the Accountability For Ethical Conduct Form and to promptly provide notice to the Executive Director of any complaint of unethical or felonious conduct made against them in a civil, criminal, ecclesiastical, employment, or another professional organization's forum.

Any WELCOME staff and volunteers may invoke grievance process when a staff or volunteer’s conduct, inside or outside their professional work involves an alleged abuse of power or authority, involves an alleged felony, or is the subject of civil action or discipline in another forum when any of these impinge upon the ability of a member to function effectively and credibly in their professional capacity.

1. In relationship to those served, WELCOME staff and volunteers:
1. affirm and respect the human dignity and individual worth of each person.
2. do not discriminate against anyone because of perceived, expressed or actual race, gender, age, faith group, national origin, sexual orientation, or disability.
3. respect the integrity and welfare of those served or supervised, refraining from disparagement and avoiding emotional exploitation, sexual exploitation, or any other kind of exploitation.
4. approach the religious convictions of all people with respect and sensitivity.
5. respect confidentiality to the extent permitted by law, regulations or other applicable rules.
2. In relation to groups and institutions, WELCOME staff and volunteers:
1. maintain good standing in WELCOME.
2. abide by the professional practice and/or teaching standards of the state, the community, the congregation and the institution in which they are employed. If, for any reason they are not free to practice or teach according to conscience, they shall notify the Executive Director.
3. maintain professional relationships with other persons in WELCOME, and the faith community in which employed and/or the community.
4. do not directly or by implication claim professional qualifications that exceed actual qualifications or misrepresent their affiliation with any institution, organization or individual; are responsible for correcting the misrepresentation or misunderstanding of their professional qualifications or affiliations.
3. In relation to WELCOME, members:
1. continue professional education and growth, including participation in the meetings and affairs of WELCOME.
2. avoid using knowledge, position or professional association to secure unfair personal advantage; do not knowingly permit their services to be used by others for purposes inconsistent with the ethical standards of WELCOME; or use affiliation with WELCOME for purposes that are not consistent with WELCOME standards.
3. speak on behalf of WELCOME or represent the official position of WELCOME only as authorized by the board of directors.
4. do not make intentionally false, misleading or incomplete statements about their work or ethical behavior when questioned by colleagues.
4. In collegial relationships, WELCOME staff and volunteers:
1. respect the integrity and welfare of colleagues; maintain professional relationships on a professional basis, refraining from disparagement and avoiding emotional, sexual or any other kind of exploitation.
2. take collegial and responsible action when concerns about incompetence, impairment or misconduct arise.
5. In conducting business matters, WELCOME staff and volunteers members:
1. carry out administrative responsibilities in a timely and professional manner.
2. implement sound fiscal practices, maintain accurate financial records and protect the integrity of funds entrusted to their care.
3. distinguish private opinions from those of WELCOME, their faith community or profession in all publicity, public announcements or publications 
4.  accurately describe WELCOME.  All public statements, especially those in correspondence, publications, newsletters, and advertising shall be accurate.
   

Referrals: Children and Youth

Food

• WIC. CALL575-5788 (leave message if no answer). M–F 8am-12pm, 1-5pm.Women who are pregnant or have children under 5 years, call for referral to sign up in one of 6 locations. Bring proof of income (check stubs, Medi-Cal card), address (California ID/phone or PG and E bill/piece of mail). WIC provides food vouchers, info & support for breastfeeding, and nutritional counseling. You can take vouchers to some grocery stores for fruits and vegetables, whole grains, beans (or peanut butter), cereal, juice, eggs, milk, cheese, iron-fortified infant formula & baby food for infants. Women who are breastfeeding & not using formula get more of the above, plus canned fish. Closed July 4, Sep 2.
   

Health Care and Support:

• Community Wellness Department (Native American Health Center), 333 Valencia, Ste 240 (bet 14th & 15th St).  503-1046   call M-F 9am-5pm. Substance abuse counseling, traditional counseling, talking circles, children/youth services & case management. Waiting list for some services. Free. English
• Huckleberry Youth Health Center, 1292 Page (at Lyon). 621-2929 (24hr).Huckleberry Youth Health Ctr : 555 Cole (at Haight)  386-9398  (M-F 9am-5pm). For youths aged 11-21. Services include family & individual therapy, case management, & crisis services. Call for crisis shelter for runaway youths 11-17. Medical & health education programs at Huckleberry Youth Health Ctr include: peer health education; testing & counseling for HIV, pregnancy & STD. $0-full bill. English & Spanish.
• Balboa Teen Health Center, Balboa High School, 1000 Cayuga, Room 156. 469-4512  Middle & high school students who live in SF. Call M-F 8:30am-5pm. Drop-in for Balboa students only M,Tu,Th,F 8:45-11am, W 10-11am. Medical care, health education program, HIV counseling & testing, individual & group counseling, family planning, substance abuse program, & educational support. Free. English, Cantonese, Spanish, Tagalog.

Mental Health Care Services:

• Edgewood Center for Children / Behavioral Health and Family Services,1801 Vicente (at 29th Ave). 681-3211  (M-F 8am-6pm). 0-25 year olds. Call for information & referrals. MediCal, private insurance, $0-full bill. English, Cantonese, Spanish.
• Westside Ajani, 1140 Oak (bet. Divisadero & Broderick). 431-8252  ext 0. Call M-F 9am-5pm. For youth up to age 21 & their families. Mental health treatment services. Free, MediCal, Healthy Families or uninsured. English.
• Oakes Children's Center,1550 Treat (near Precita).  641-8000   5-18yrs. Must be referred. Call clinical co-ordinator (Dr. Brenner ext. 214) M-F 8:30am-5pm (except school holidays) & ask how to get referred. Day treatment & outpatient therapy. MediCal, Free if eligible. English, Spanish, Tagalog; limited Cantonese, Russian.
• Southeast Child Family Therapy Center (CBHS),100 Blanken (at Tunnel), 330-5740.
  1525 Silver Ave (at San Bruno),  657-1770  3905 Mission (at Crescent), 337-2400. Call M-F 9am-5pm, Sa (Blanken only) 9am-1pm. Evening hours by appt. Individual, group & family therapy, school consultation & Special Education partnerships, parent support, medication evaluations, assessments & referrals. MediCal, HealthyKids, HealthySF; those uninsured for mental health, $0-full bill. English, Cantonese, Mandarin, Spanish
• Mission Family Center (CBHS), 759 South Van Ness (bet 18th & 19th Sts).  642-4550  Call M-F 8:30am-5pm & ask for intake coordinator. Children & youth aged 3-17 or still in high school. Individual, group, & family therapy; medication. MediCal, Healthy Families. If you don’t have insurance, they will try to help you get it. English, Spanish
• Family Service Agency SF, 1010 Gough (at Eddy).  474-7310   For all San Franciscans. Call M-F 9am-5pm. Individual psychotherapy & counseling, psychiatric medication evaluations, and referrals. $0-full bill. English, Cantonese, Japanese, Korean, Mandarin, Spanish, Russian, Vietnamese, & ASL
• Family Mosiac Project (CBHS),1309 Evans (bet Mendell & Jennings).  206-7600  Children 0-17 years old who live in SF, & their families. Intensive case management for children who have emotional and behavioral problems and are at risk of being placed out-of-home or out-of-school. Services include case management and referrals to therapy, psychiatric medication services, respite, tutoring, advocacy, and other programs. Length of treatment is 12-18 months. Medi-Cal, Healthy SF/Healthy Families, and non-insured. English, Cantonese, Spanish 
• Chinatown Child Development Center (CBHS), 720 Sacramento (at Kearny). 392-4453   0-18 years old. Call M-F 8:30am-5pm & ask for intake worker. Individual, group, & family therapy. Psychological testing for clients, medication management, referrals, parent education. Only for MediCal, Healthy Families, & uninsured ($0-full bill). English, Cambodian, Cantonese, Mandarin, Vietnamese
• Child Crisis (CBHS), 3801 3rd St (at Evans), Suite 400, 2nd Fl., Bayview Plaza Shopping Center. 970-3800   For youth under 18. Call for intake interview. Evaluations for involuntary psychiatric hospitalization & crisis case management for up to 30 days. Specialized services for homicidal, suicidal & gravely disabled youth or victims & witnesses of community violence. $0-full bill. English, Cantonese, Spanish; other language interpreters available.

 Multi-Service Centers for Children and Youth: 

• APA Family Support Services, 10 Nottingham Pl. (off 1020-28 Kearny btw. Broadway & Pacific). 617-0061  Call for appt. M-F 8:30am-5pm. Support services for Asian families to prevent child abuse & domestic violence. Parenting & health education, support groups, kinship support, referrals, home visits, case management, assessment, counseling, individual & group therapy, parental stress hotline, employment program. Free. English, Cambodian, Cantonese, Japanese, Korean, Lao, Mandarin, Tagalog, Thai, Vietnamese. 
• OMI Family Center (CBHS), 1701 Ocean (at Faxon). 452-2200. For all San Franciscans. Call MTuThF 9-11am; drop-in intake MTuThF 9:30am & W 1:30pm. Group & individual counseling, case management, medication management, information, & referrals. $0-full bill. English, sometimes Spanish. 
• Instituto Familar de La Raza, 2919 Mission (bet. 25th & 26th Sts).  229-0500,Latino-focused (but for all SF residents). Call M-F  9am-5pm & ask for an intake worker. Open M-F  9am-7pm; Sa 9am-2pm. Case management & advocacy services for youth, family services, HIV education, counseling services, women’s group, referrals, cultural events.MediCal, Healthy Families, $0-full bill. English, Spanish 
• Vietnamese Youth Development Center, 166 Eddy (bet. Mason & Taylor). 771-2600. For youths aged 12-24 and  their families. Call M-F 10am-6pm. Case management; help with family conflict, culture/generation gap, gang issues; leadership program; tutoring; substance abuse counseling; language assistance; information & referral; advocacy for housing, welfare & legal concerns; job training & part-time employment for youths. Free . English, Cambodian, Laotian, Vietnamese.

• Huckleberry Youth Health Center, 1292 Page (at Lyon). 621-2929 (24hr).Huckleberry Youth Health Ctr : 555 Cole (at Haight)  386-9398  (M-F 9am-5pm). For youths aged 11-21. Services include family and  individual therapy, case management, & crisis services. Call for crisis shelter for runaway youths 11-17. Medical & health education programs at Huckleberry Youth Health Ctr include: peer health education; testing & counseling for HIV, pregnancy & STD. $0-full bill. English & Spanish.
• Lavender Youth Recreation Information Center (LYRIC), 127 Collingwood (at 18th). For appt. call 703-6150  M-F 10am-6pm. Community-building groups TuWF 4-6pm. Job training, activities & internships for LGBTQQ youth 24yrs & under. No clinical services.Free. English, Spanish.
• Bayview Hunters Point Foundation - Youth Services,5015 3rd St (bet. Quesada & Revere).   822-1585   For children aged 12-24 and their families. Call or drop in M-F 10am-8pm. Out-patient counseling, evening reporting center for juvenile probationers, substance abuse treatment & prevention; girls’ program;14-week Strengthen ing Family program. Homework help, computer lab, recreational activities. Free. English, Spanish 

Domestic Violence and Other Types of Abuse and Violence Support:

• Central Abuse Council in San Francisco, 427 S. Van Ness (bet 15 & 16 Sts).  333-4357   For LGBTQQ survivors of domestic violence, hate violence, or sexual assault. Drop-in information, educational seminars, referrals for parents, educators, & anyone else who works with children. Free. English, Spanish, some materials in Asian languages.
• TALK Line (Telephone Aid in Living with Kids), 711 Van Ness (at Turk) Suite 305.  441-
  5437  (24hr English hotline, other languages via telephone interpreter). For guardians of minor children only. Call or drop in Tu-Th 10am-noon for crisis counseling. Call 387-3684 for info about therapy or for SafeStart information & referral hotline for children exposed to violence.
  $0-full bill. English; Spanish by appt.
• Riley Center Community Office, 175 Howard (btw. 7th & 8th Sts.) 552-2943. For female survivors of domestic violence & their children. Call for appointment for support groups; drop-in MTh 9am-noon & 1:30-4pm for peer counseling, case management, information, & referrals. Free. English, Cantonese, Mandarin, Spanish; other languages by request.
• Trauma Recovery/ Rape Treatment Center, 2727 Mariposa, Suite 100 (bet. Florida & Bryant). 437-3000   Call M-F 8am-5pm, Tu 8am-7pm. Short or long-term care focused on sexual assault, domestic violence, & other interpersonal violence. For men & women. Services include case management, individual & group psychotherapy, STD treatment & food boxes. 24hr forensic evaluation & medical care at SF General Hospital. Free. English, Portuguese, Spanish; sometimes Arabic, Amharic, Tigrinya
• Grief Related Service at CESP, 3575 Geary, Ste 107 (at Arguello). 750-4133. For people of any age who have experienced difficult, sudden, or traumatic loss. Traumatic Loss Group, drop-in Sa 10:30am-12pm. Call for 8-week traumatic loss grief group & individual grief counseling. $0-full bill. English
• La Casa de Las Madres, 1663 Mission, Suite 225 (bet. S. Van Ness & Division Sts). 24hr toll-free domestic violence hotlines: 1-877-503-1850 (adults), 1-877-923-0700 (teens). Call for initial screening to determine eligibility. Individual counseling, support groups, & referralsfor women, teens, & their children. Advocacy & support services, including 8-week shelter. Free. English, Spanish; other languages by telephone interpreter.
• Child & Adolescent Support, Advocacy & Resource Center (CASARC), San Francisco General Hospital, 995 Potrero (at 22nd St), Bldg 80, Ward 80, basement.  206-8386   For children aged 0-17. Drop in or, preferably, call 24hr intake nurse for interview. Office is open 8:30am-5pm. Crisis intervention, sexual abuse therapy, play therapy, group therapy, counseling, Victim/Witness applications with police report, referrals to community resources, case management. MediCal, Victim/Witness, first visit Free. English, Spanish, other language interpreters available

Diapers:

• ALPHA Pregnancy Center, Diapers for families who need them. 5070 Mission St. 94112, Phone number:  415-584-6800

Referrals: Employment

Employment & Job Training

HSA is responsible for providing employment services for San Francisco's public assistance recipients, as well as offering services to the general public through its Career Link Centers. HSA collaborates with many local community agencies to provide specific vocational services, as well as with the City's Office of Economic and Workforce Development.

Resources for Job Seekers HSA has career centers in locations around San Francisco with all the tools you need to find a job, from job listings to career counseling.

Specialized Career Services for Welfare to Work and Workforce Investment Act (WIA) Participants If you are already participating in an HSA welfare to work program such as CalWORKs or PAES, or if you have been enrolled in the WIA program though the One Stop System there are additional career services available to you.

Employment Services for Youth Need help getting started on the road to work? We can help.

Job Opportunities with HSA Interested in working for HSA? We encourage you to apply. Applicants who are bilingual in Spanish, Chinese, Russian or Vietnamese are especially welcome.

Employer Services Find out how HSA can help you fill positions with qualified workers.

Child Care

If you are a CalWORKs or WIA participant you may qualify for child care subsidies for the hours you are in work, training, or school as part of a Welfare to Work plan.

Frequently Asked Questions

Referrals: Seniors

Larkin Pine Senior Housing 1303 Larkin Street San Francisco, CA  94109 (415) 776-1338 WAITLIST OPEN Applications available at: chinatowncdc.org  Applications accepted in the order they are received. Seniors 62+ Amenities ·  On-site laundry ·  Community kitchens ·  Outdoor deck ·  Shared baths Near public transport Minimum income: Twice the rent Maximum income: 1 person - $43,250 2Persons - $49,400 Rent: $477